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About deanpeters/customer-journey-mapping-workshop

D

deanpeters/customer-journey-mapping-workshop

Guide journey mapping sessions with pain point identification

customer-journey-mapping-workshop is an interactive skill that runs a journey mapping workshop through adaptive questions. Instead of handing you a blank template, it asks about the actor, the scenario or goal, the journey phases, the actions and emotions in each phase, and the opportunities for improvement. The output is a shared mental model that the whole team can work from. The skill is designed to keep the session on real customer problems rather than on a list of features someone has already decided to build. Typical sessions include mapping new-customer onboarding, the path from trial signup to first value, or the support journey for customers at risk of churning. You give it a persona and a scenario as arguments. The estimated session length is 45 to 90 minutes. It belongs to the workshops and facilitation theme of the product-manager-skills repository on GitHub.

View deanpeters/customer-journey-mapping-workshopAll AI Skills apps
Price
Free
Made by
deanpeters
Category
AI Skills
Website
github.com/deanpeters/product-manager-skills/customer-journey-mapping-workshop