deanpeters/problem-statement
Frame customer problems with evidence before jumping to solutions
by deanpetersFree
Description
problem-statement is a skill that writes a user-centered problem statement using an empathy-driven framework. The statement captures who the user is, what they are trying to do, what is blocking them, why it matters and how it makes them feel. Its purpose is to align stakeholders on the problem before anyone proposes a solution, and to frame product work around user outcomes rather than feature requests. The skill helps when a team keeps jumping to solutions without having written the problem down, when you need a crisp problem statement for a PRD that a skeptical executive will read, and when a vague complaint needs to become something the team can act on. You pass the user and their struggle as the argument. The estimated time is 10 to 20 minutes. The skill belongs to the discovery and research theme of the product-manager-skills repository on GitHub, and it is useful at the start of discovery, prioritization or PRD work.…
Highlights
- Who, what, why, what blocks them and how it feels
- Frames problems before solutions
- Outcome-based rather than feature-based
- Turns vague complaints into actionable problems
- Estimated 10 to 20 minutes
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deanpeters/problem-statement FAQ
What does a problem statement include?
Who the user is, what they are trying to do, what blocks them, why it matters and how it makes them feel.
What input does it need?
The user and their struggle, as the argument.
When is it useful?
At the start of discovery, prioritization or PRD work.
Does it help with solutions?
Not directly. It keeps the team on the problem before anyone proposes a solution.
How long does it take?
The skill estimates 10 to 20 minutes.
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