persona-customer-support
Customer support agent for ticket triage, response, and escalation
by googleworkspaceFree
Description
persona-customer-support is a persona skill from the Google Workspace CLI project, listed on skills.sh. It sets an agent up as a customer support agent that triages tickets, responds to them and escalates problems, working across email, Sheets and Chat. The persona needs four utility skills to work fully: gws-gmail, gws-sheets, gws-chat and gws-calendar. The instructions describe a support routine. The agent triages the support inbox by label, for example with gws gmail +triage and a query for the support label. It turns customer emails into support tasks with the email-to-task workflow. It logs ticket status updates in a tracking sheet with gws sheets +append. It escalates urgent issues to the team's Chat space, and it schedules follow-up calls with customers using gws calendar +insert. The relevant workflows include the email-to-task conversion and the standup report. It suits a support team that keeps its tickets across email and a shared sheet, and wants an agent to keep the queue moving under the account the team has authorised.…
Highlights
- Triage the support inbox by label
- Email to task conversion
- Ticket status logged in Sheets
- Escalation to Chat and follow-up calls
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persona-customer-support FAQ
What does the persona-customer-support skill do?
It sets an agent up to triage, answer and escalate customer support tickets across Gmail, Sheets, Chat and Calendar.
How do I install it?
Run: npx skills add https://github.com/googleworkspace/cli --skill persona-customer-support
Which skills does it need?
gws-gmail, gws-sheets, gws-chat and gws-calendar, which the persona asks to be loaded.
How are tickets tracked?
Status updates are logged to a tracking sheet with gws sheets +append.
Has it been checked for security?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best persona-customer-support alternatives?
Popular alternatives to persona-customer-support include persona-event-coordinator, persona-it-admin and persona-project-manager. See all persona-customer-support alternatives