Description
Ticket-deflector is an agent skill that answers customer support emails by gathering the facts first. You forward or paste a customer email, and it extracts the customer's address and the issue from the thread. It then pulls the transaction status from the connected payments service, which can be PayPal, Square or Stripe, or from Shopify, looks up the customer's history and open tickets in the CRM and the support desk, and drafts a reply written in the owner's voice. If the customer is owed a refund, the skill stages the refund details and waits for explicit approval before anything is issued. Connectors in the same category count as equals, so whichever payments tool you have connected handles that step. The result is a reply that already reflects the order and account status, which helps the team resolve the ticket without a back-and-forth. The skill is part of Anthropic's knowledge-work plugins.…
Highlights
- Reads a forwarded customer email or pasted ticket
- Pulls order and refund status from PayPal, Square, Stripe or Shopify
- Checks CRM contact history and open support tickets
- Stages refunds and waits for explicit approval before issuing them
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ticket-deflector FAQ
What does ticket-deflector do?
It looks up the order, refund and account facts behind a customer email, then drafts a reply for you to send.
Can it issue a refund on its own?
No. If a refund is needed, the skill stages the details and waits for explicit approval first.
Which payment systems does it work with?
PayPal, Square or Stripe, or Shopify, whichever is connected. Connectors in the same category are treated as equal options.
Who is it for?
Support teams and small merchants who answer customer emails about orders and payments.
How do I install it?
Run npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-deflector in your terminal.
Is it free?
Yes. The skill is listed as free on skills.sh.
What security audits has it passed?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best ticket-deflector alternatives?
Popular alternatives to ticket-deflector include customer-billing-ops, ticket-triage and shopify-development. See all ticket-deflector alternatives