customer-escalation
Package an escalation for engineering, product, or leadership with full context
by anthropicsFree
Description
customer-escalation is a command from Anthropic's knowledge-work plugins, listed on skills.sh. It packages a support issue into a structured escalation brief for engineering, product or leadership. It is used when a bug needs attention beyond normal support, when several customers report the same problem, or when a customer is at risk of leaving. The command takes an issue description and optionally the customer or account name. The brief gathers context, sets out the reproduction steps, assesses the business impact and identifies the right escalation target. Examples on the page include intermittent 500 errors on an API for one customer, missing rows in a data export reported by several customers, a single sign-on loop affecting every enterprise customer, and a customer threatening to leave over a missing audit log feature. It suits support leads who need engineering to act on a problem and want the brief to contain everything they need in one place.…
Highlights
- Structured escalation brief
- Reproduction steps and business impact
- Identifies the escalation target
- Examples from real support situations
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customer-escalation FAQ
What does customer-escalation produce?
A structured brief for engineering, product or leadership, with context, reproduction steps, business impact and the right target.
How do I install it?
Run: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill customer-escalation
When should I use it?
When a bug needs engineering attention beyond normal support, or several customers are affected.
What do I give it?
An issue description, and optionally the customer or account name.
Has it been checked for security?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best customer-escalation alternatives?
Popular alternatives to customer-escalation include customer-billing-ops, persona-customer-support and build-zoom-virtual-agent. See all customer-escalation alternatives