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persona-customer-support

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About persona-customer-support

P

persona-customer-support

Customer support agent for ticket triage, response, and escalation

persona-customer-support is a persona skill from the Google Workspace CLI project, listed on skills.sh. It sets an agent up as a customer support agent that triages tickets, responds to them and escalates problems, working across email, Sheets and Chat. The persona needs four utility skills to work fully: gws-gmail, gws-sheets, gws-chat and gws-calendar. The instructions describe a support routine. The agent triages the support inbox by label, for example with gws gmail +triage and a query for the support label. It turns customer emails into support tasks with the email-to-task workflow. It logs ticket status updates in a tracking sheet with gws sheets +append. It escalates urgent issues to the team's Chat space, and it schedules follow-up calls with customers using gws calendar +insert. The relevant workflows include the email-to-task conversion and the standup report. It suits a support team that keeps its tickets across email and a shared sheet, and wants an agent to keep the queue moving under the account the team has authorised.

View persona-customer-supportAll AI Skills apps
Price
Free
Made by
googleworkspace
Category
AI Skills
Website
github.com/googleworkspace/cli/persona-customer-support