Description
customer-pulse-check is a command from Anthropic's knowledge-work plugins, listed on skills.sh. It synthesises customer voice into a short list of fixable issues, with drafted replies that the owner can review and send. It pulls the feedback signals from every connected source for a chosen period: PayPal disputes and chargebacks with their reason codes, amounts and status, HubSpot support tickets and conversation notes, and any review exports in the files, such as a Google Reviews or Yelp file. It counts the signals from each source, then extracts themes and keeps only the ones that can actually be fixed. The period is set with the since option, which defaults to the last thirty days. It builds on the customer-pulse skill. The drafted responses are for the owner to review, and nothing is sent without that review. It suits owners who want to answer customers well and to fix the problems that cause most complaints.…
Highlights
- Top three fixable issues
- Drafted responses for review
- Disputes, tickets and review exports
- Lookback period set by a date option
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customer-pulse-check FAQ
What does customer-pulse-check produce?
A list of the top three fixable issues from customer feedback, with drafted responses for the owner to review.
How do I install it?
Run: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill customer-pulse-check
What period does it cover?
The last 30 days by default, and a start date can be set with --since.
Are the replies sent automatically?
No. The drafts are for the owner to review and send.
Has it been checked for security?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best customer-pulse-check alternatives?
Popular alternatives to customer-pulse-check include customer-pulse, customer-research and handle-complaint. See all customer-pulse-check alternatives