draft-response
Draft a professional customer-facing response tailored to the situation
by anthropicsFree
Description
draft-response is a command from Anthropic's knowledge-work plugins, listed on skills.sh. It drafts a professional, customer-facing reply that fits the situation and the customer relationship. It is used when answering a product question, responding to an escalation, or replying to a request the team will not fulfil. The command is run with /draft-response followed by the context: the customer, the question or issue, and the tone the situation needs. The examples on the page include a customer asking when a dashboard feature will ship, a customer whose integration has been down for two days, a feature request the team will not build, and a billing error that needs fixing quickly. A connectors guide explains which tools are connected. It suits support and customer success staff who need a careful reply written quickly, which they check before it is sent.…
Highlights
- Replies tailored to the situation
- Product questions, escalations and declined requests
- Matches the customer relationship
- Draft for the user to check
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draft-response FAQ
What does draft-response write?
A professional customer-facing reply tailored to the issue and the relationship.
How do I install it?
Run: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill draft-response
How do I use it?
Run /draft-response with the context of the customer, the issue and the situation.
Can it handle a declined feature request?
Yes. The examples include responding to a feature request the team will not build.
Has it been checked for security?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best draft-response alternatives?
Popular alternatives to draft-response include edit-article, writing-beats and writing-for-agents. See all draft-response alternatives