Description
handle-complaint is a skill from Anthropic's knowledge-work plugins, listed on skills.sh. It takes an incoming customer complaint through to a resolution, by chaining the ticket-deflector workflow with a response step. It reads the complaint from a Gmail thread, a HubSpot ticket, or the most recent unresolved ticket or complaint-tagged thread, and asks the owner to paste the text if no source is given. It identifies the customer, the order or account, what they are upset about and what they are asking for. It then pulls the customer's history from HubSpot, including past purchases, prior complaints, deal stage and lifetime value, and searches PayPal for the relevant transaction, its order status, refund history and any dispute. From that it summarises whether the customer is new or returning and what the current issue is. It then drafts a reply and suggests an operational fix so the problem does not recur. It suits small business owners who handle complaints themselves and want a complete picture before they answer.…
Highlights
- Loads the complaint from mail or CRM
- Pulls customer history and transaction data
- Drafts a response
- Suggests an operational fix
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handle-complaint FAQ
What does handle-complaint do?
It takes a customer complaint from intake to a drafted response and a suggested fix, gathering context from the CRM and payments.
How do I install it?
Run: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill handle-complaint
Where does it find the complaint?
From a Gmail thread or HubSpot ticket ID, or the latest unresolved one. If none is given, you paste the complaint text.
What history does it check?
Past purchases, prior complaints, deal stage and lifetime value in HubSpot, and the transaction, refunds and disputes in PayPal.
Has it been checked for security?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best handle-complaint alternatives?
Popular alternatives to handle-complaint include customer-pulse, business-pulse and content-strategy. See all handle-complaint alternatives