customer-research
Multi-source research on a customer question or topic with source attribution
by anthropicsFree
Description
customer-research is a command from Anthropic's knowledge-work plugins, listed on skills.sh. It runs multi-source research on a customer question, product topic or account-related inquiry, and synthesises the findings from all the sources available, with clear attribution for each finding and a confidence score. It is used when a customer asks something the team needs to look up, or when there is a question about whether a feature or behaviour is true. The command is run with /customer-research followed by the question or topic. Its workflow begins by parsing the request, and it then searches the connected sources. A connectors guide explains which tools are connected and what the placeholders mean. It suits customer success and support staff who must answer a question accurately, and who want to see where each part of the answer came from.…
Highlights
- Searches all available sources
- Source attribution for each finding
- Confidence scoring
- Runs on a question or topic
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customer-research FAQ
What does customer-research do?
It researches a customer question or topic across the available sources, and attributes and scores each finding.
How do I install it?
Run: npx skills add https://github.com/anthropics/knowledge-work-plugins --skill customer-research
How do I use it?
Run /customer-research with the question or topic.
What does the output show?
The findings with their sources and a confidence score for each.
Has it been checked for security?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best customer-research alternatives?
Popular alternatives to customer-research include content-research-writer, pdf and research. See all customer-research alternatives