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ticket-triage

Open source alternatives to ticket-triage

24 open source AI Skills apps to use instead, best rated first.

Top picks

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    od-contribute

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    github-deep-research

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About ticket-triage

T

ticket-triage

Triage and prioritize a support ticket or customer issue

Ticket-triage is an agent skill that sorts a support ticket or customer issue so it can be handled quickly. Give it the ticket text, a customer message or a plain description of the problem, and it categorizes the issue, assigns a priority from P1 to P4, decides where the ticket should be routed, and produces a structured triage assessment. It also drafts a suggested first response, so the person who picks up the ticket starts with a sensible reply. The skill is designed for the moment a new ticket arrives and needs an owner. Its examples include a dashboard that shows a blank page, a customer who was charged twice, an SSO connection that returns a 403 error, and a feature request for exporting a report. Those examples show that the skill handles bugs, billing problems, access issues and product requests with the same structure. It is part of Anthropic's knowledge-work plugins.

View ticket-triageAll AI Skills apps
Price
Free
Made by
anthropics
Category
AI Skills
Website
github.com/anthropics/knowledge-work-plugins/ticket-triage