Description
Ticket-triage is an agent skill that sorts a support ticket or customer issue so it can be handled quickly. Give it the ticket text, a customer message or a plain description of the problem, and it categorizes the issue, assigns a priority from P1 to P4, decides where the ticket should be routed, and produces a structured triage assessment. It also drafts a suggested first response, so the person who picks up the ticket starts with a sensible reply. The skill is designed for the moment a new ticket arrives and needs an owner. Its examples include a dashboard that shows a blank page, a customer who was charged twice, an SSO connection that returns a 403 error, and a feature request for exporting a report. Those examples show that the skill handles bugs, billing problems, access issues and product requests with the same structure. It is part of Anthropic's knowledge-work plugins.…
Highlights
- Categorizes the ticket and assigns a P1 to P4 priority
- Decides where the ticket should be routed
- Produces a structured triage assessment
- Drafts a suggested first response for the customer
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ticket-triage FAQ
What does ticket-triage output?
A categorized and prioritized assessment of the ticket, with a routing suggestion and a suggested initial response.
What do the priority levels mean?
The skill assigns each ticket a priority from P1 to P4, which it sets from the issue it reads.
What kinds of ticket can it handle?
Bugs, billing problems, access issues and feature requests, as shown in its examples.
How do I use it?
Run /ticket-triage followed by the ticket text or a short description of the issue.
How do I install it?
Run npx skills add https://github.com/anthropics/knowledge-work-plugins --skill ticket-triage in your terminal.
Is it free?
Yes. The skill is listed as free on skills.sh.
What security audits has it passed?
skills.sh lists three audits: Gen Agent Trust Hub Pass, Socket Pass and Snyk Warn. A Warn or Fail is worth reading before you install.
What are the best ticket-triage alternatives?
Popular alternatives to ticket-triage include persona-customer-support, customer-escalation and ticket-deflector. See all ticket-triage alternatives