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ticket-triage

Self-hosted alternatives to ticket-triage

5 self-hosted AI Skills apps to use instead, best rated first.

Top picks

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    open-notebook is an agent skill for organising research with Open Notebook, a self-hosted alternative to NotebookLM. It arranges sources, notes and AI conversations into research notebooks. Sources can be PDFs, web pages, audio, video and O

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    Reactive Resume is a free and open-source resume builder for writing resumes and cover letters, checking the work, and tracking job applications. You create a free account, import an existing resume or start from scratch, and see the finish

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  5. G

    get-convex/convex-backend

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    Convex is an open-source reactive database for web app developers. It combines a database, a place to write server functions in pure TypeScript, and client libraries that keep the app's data live, so screens update as the data changes. Beca

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About ticket-triage

T

ticket-triage

Triage and prioritize a support ticket or customer issue

Ticket-triage is an agent skill that sorts a support ticket or customer issue so it can be handled quickly. Give it the ticket text, a customer message or a plain description of the problem, and it categorizes the issue, assigns a priority from P1 to P4, decides where the ticket should be routed, and produces a structured triage assessment. It also drafts a suggested first response, so the person who picks up the ticket starts with a sensible reply. The skill is designed for the moment a new ticket arrives and needs an owner. Its examples include a dashboard that shows a blank page, a customer who was charged twice, an SSO connection that returns a 403 error, and a feature request for exporting a report. Those examples show that the skill handles bugs, billing problems, access issues and product requests with the same structure. It is part of Anthropic's knowledge-work plugins.

View ticket-triageAll AI Skills apps
Price
Free
Made by
anthropics
Category
AI Skills
Website
github.com/anthropics/knowledge-work-plugins/ticket-triage