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About returns-reverse-logistics
returns-reverse-logistics
Codified expertise for returns authorization, receipt and inspection
returns-reverse-logistics is an agent skill from the ECC collection by affaan-m, listed on skills.sh. It packages expertise in returns operations for an agent acting as a returns manager across retail, e-commerce and omnichannel businesses. It covers return merchandise authorisation and eligibility, receiving and inspecting returned goods, grading condition, routing dispositions such as restock, refurbish, liquidate, scrap or return to vendor, processing refunds and credits, detecting return fraud and abuse of policy, and managing warranty claims and vendor recovery chargebacks. The skill frames the job as balancing customer satisfaction against margin, processing speed against inspection accuracy, and fraud prevention against unnecessary friction for honest customers. It names the systems a returns team uses, including order management, warehouse, returns management, CRM and fraud platforms. A skill is a SKILL.md file of instructions that an AI agent loads when a task calls for it. It is free and open source, and the skills.sh listing shows all three security audits passing.
- Price
- Free
- Made by
- affaan-m
- Category
- AI Skills
- Website
- github.com/affaan-m/ecc/returns-reverse-logistics