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ticket-deflector

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About ticket-deflector

T

ticket-deflector

Reads a forwarded customer email or ticket

Ticket-deflector is an agent skill that answers customer support emails by gathering the facts first. You forward or paste a customer email, and it extracts the customer's address and the issue from the thread. It then pulls the transaction status from the connected payments service, which can be PayPal, Square or Stripe, or from Shopify, looks up the customer's history and open tickets in the CRM and the support desk, and drafts a reply written in the owner's voice. If the customer is owed a refund, the skill stages the refund details and waits for explicit approval before anything is issued. Connectors in the same category count as equals, so whichever payments tool you have connected handles that step. The result is a reply that already reflects the order and account status, which helps the team resolve the ticket without a back-and-forth. The skill is part of Anthropic's knowledge-work plugins.

View ticket-deflectorAll AI Skills apps
Price
Free
Made by
anthropics
Category
AI Skills
Website
github.com/anthropics/knowledge-work-plugins/ticket-deflector