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customer-escalation

Free alternatives to customer-escalation

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About customer-escalation

C

customer-escalation

Package an escalation for engineering, product, or leadership with full context

customer-escalation is a command from Anthropic's knowledge-work plugins, listed on skills.sh. It packages a support issue into a structured escalation brief for engineering, product or leadership. It is used when a bug needs attention beyond normal support, when several customers report the same problem, or when a customer is at risk of leaving. The command takes an issue description and optionally the customer or account name. The brief gathers context, sets out the reproduction steps, assesses the business impact and identifies the right escalation target. Examples on the page include intermittent 500 errors on an API for one customer, missing rows in a data export reported by several customers, a single sign-on loop affecting every enterprise customer, and a customer threatening to leave over a missing audit log feature. It suits support leads who need engineering to act on a problem and want the brief to contain everything they need in one place.

View customer-escalationAll AI Skills apps
Price
Free
Made by
anthropics
Category
AI Skills
Website
github.com/anthropics/knowledge-work-plugins/customer-escalation